8 New Forest Rd, Johannesburg, 2193
+27 86 177 4466

FAQ

Browser Compatibility

  1. Which browsers work well for this website?

The recommended browsers for this website are Microsoft Internet Explorer 9 or later, the latest version of Mozilla Firefox and Google Chrome.

Registration

  1. Why should I register?

In order to transact on this website you need to have a registered profile. Your profile has a username and password which you will need to log on. If you do not have a username or password you will need to create a profile.

  1. Will my details be supplied to other companies?

No. We do not disclose your information to third parties.

  1. How can I recover my password should I have forgotten it?

You need to select the “Forgotten Password” link when logging onto your profile and type in your registered email address. We will email a link to the registered email address which will allow you to update your password.

  1. Which products can I purchase online?

All products are available to buy online, except those marked with a Blue ‘Specialised Sale’ ribbon.
Please note: Certain items may only be available for shipping in select areas.

  1. What assistance is provided to ensure that I select the correct product?

Each product on the website has linked descriptions of its functionality which allow customers to compare and choose products.
We also offer Expert Advice in certain sections to assist your selection choice. Should you require any further assistance over and above what we offer online, please feel free to contact us toll free on our Website Toll Free number, 0861 774466.
The Toll Free Line is available during the following hours:

Mon – Fri
Sat – Sun
:
:
09:00 – 18:00
09:00 – 14:00

Delivery

  1. What delivery options do I have?

We offer delivery at any specified address within South Africa on each online order. You can change your specified address for each delivery or set it to remain on your billing address.

  1. What are the delivery costs?

Our delivery charges vary depending on the order amount and shipping location. View our charges here.

  1. Do you deliver outside of South Africa?

No. We can only deliver goods within the borders of the Republic of South Africa

  1. When will the goods be delivered and by whom?

Your product(s) will be delivered within 5 business days of the order date. The products will be delivered by either RTT Style or the PostNet National Store Network. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.

  1. What happens when I am not available when delivery is made?

You have the option to indicate an alternate authorised person who can receive the order on your behalf under “Notes”, as part of the verification process of your order.
Should you not be available to accept the goods delivered during delivery, we will request for your authorised person to collect on your behalf.

Payment

  1. What card types do you accept?

We accept all VISA & MASTER credit and debit cards registered at a local South African bank. At present, we do not accept ANY international credit cards.

  1. Do you accept lay buys?

Regrettably we do not accept lay buys.

  1. Do you accept direct deposits?

Yes we do, please select it as a payment method during checkout.

  1. Who do I contact should I have any payment queries or suspect fraudulent transactions on my card?

For any payment/bank related queries or should you suspect fraudulent transactions on your credit card, please contact us on 0861 774466.

  1. Is it possible for me to cancel my order before delivery?

Yes, your order will be dealt with according to our refund policy.
Simply contact us on 0861 774466 to arrange for your order to be refunded before dispatch.

Refunds and Exchanges

  1. Can I have goods refunded or exchanged if they were purchased online?

Yes. Goods purchased online can be exchanged or refunded provided that:

  • there is valid proof of purchase, i.e. original tax invoice,
  • it is within 6 months of the original purchase date,
  • it is in its original packaging or condition,
  • the security seal or shrink wrap is intact,
  • it is unworn, unused and the online store’s price ticket is attached,
  • we have confirmation of funds received in our account.

Goods purchased online can also be refunded through the Webstore within 48 hours after acceptance of delivery.

Refunds can ONLY be done on the credit card used for the original sale. (Applicable to returns made to the online store.)

  • Are the delivery fees refunded as well?

Delivery fees will be refunded if the goods delivered were damaged or did not agree to your online order. Should you choose to replace the damaged product, no additional delivery fees will be charged.

Delivery fees are not refundable if the goods ordered did not meet your expectations and you no longer want the product. Example: Incorrect size ordered.

  • How long does it take for the refund to reflect on my account?

All major banks have a standard policy of processing refunded credit card transactions within 7-10 business days.

Termination

  • Can Rhino Rugby SA terminate or cancel my account?

Yes. Rhino Rugby SA reserves the right to refuse service, cancel orders, and terminate accounts at the company’s discretion.

Security

  • Is this website secure?

Yes. Payfast process all credit card transactions.

Payfast uses Extended Validation SSL with 256-bit encryption.

Only two of the four major South African banks use this –the highest– level of encryption currently available.

All sensitive info is encrypted within their own database.

Payfast runs penetration testing on their system on a weekly basis to look for vulnerabilities.

They are only required to do it once every three months, but run it every week.

The entire Payfast site, blog, payments page and help site all are served off secure servers, making it harder to perpetrate phishing attacks.

There is 3D Secure in place for all credit card transactions.

Two-factor authentication is available to restrict access to your PayFast account. Payfast uses GEO IP tracking to see where transactions are originating from and look for mismatches between this and the card’s issuing country.

The system automatically checks for suspicious payment velocity.

Payfast uses BIN/IIN validation to check for card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.

Payments and card details are automatically checked against large online databases of blacklisted details.

Payfast is committed to providing secure online services.

All encryption complies with international standards.

Encryption is used to protect the transmission of personal information when completing online transactions.

The Merchant does not have access to credit details.