Webstore Refund & Exchange Policy
If you are dissatisfied with an item purchased from our website you may return it to:
Attention: The Webstore Manager
8 New Forest Road
within 48 hours for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
We will exchange or refund a product provided that:
- there is valid proof of purchase, i.e. online sales invoice and remittance advice;
- it is within 6 months of the original purchase date;
- it is in it’s original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused and the online store’s price ticket is attached.
- All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
- No custom-made goods will be accepted for a refund.
If you wish to return something that you purchased online at www.rhinorugby.co.za because the item you received is either damaged or not what you ordered, you can do so in the following way:
- Email email@example.com and request Rhino Rugby SA to collect the product in question within 48 hours of receiving the goods.
- Rhino Rugby SA will send a courier to collect the damaged/incorrect product, at our own cost, and replace it with the correct product.
- Please ensure that you comply with clause 16 of the Rhino Rugby SA Delivery Policy.
Tell us about your experience on the website:
- contact our National Sales Hotline on 0861 774466; or
- e-mail us at firstname.lastname@example.org